Privacy Policy
At TABA Living, we want your experience with us to be simple, transparent and respectful. Below you can learn more about who we are, how we handle your information, and our returns and exchange policy.
Who We Are
TABA Living is an Australian-based Islamic home and lifestyle brand created to bring faith, remembrance and meaning into everyday moments.
We are part of TABA & Co., a growing family of brands that also includes TABA Modest Fashion, focused on modest clothing and fashion, and TABA Digital Agency, providing digital marketing and growth services to businesses.
TABA Living was created with a simple intention: to offer thoughtfully selected products that help make Qur’an, remembrance and Islamic values a more natural part of everyday life at home.
Our current collection centres around Audio Quran Magnets featuring selected Surahs, Adhkar and Ruqyah, with plans to expand the TABA Living range into meaningful Islamic home, lifestyle and gifting products.
Privacy Policy
At TABA Living, we respect your privacy and are committed to handling your personal information responsibly.
Information We May Collect
When you browse our website, place an order, contact us or interact with TABA Living, we may collect information including:
- your name
- email address
- phone number
- billing and delivery address
- order and transaction information
- information you provide when contacting us
- website usage, browser and device information
- marketing preferences and interactions with our website
Payment information may be processed securely by third-party payment providers used by our website. TABA Living does not intentionally store complete payment card details on its own systems where these are processed by an external payment provider.
How We Use Your Information
We may use your information to:
- process and fulfil orders
- arrange delivery
- communicate with you about your purchase
- respond to enquiries and provide customer support
- manage returns, exchanges and store credit
- maintain and improve our website
- analyse website and marketing performance
- prevent fraud or misuse
- send marketing communications where you have agreed to receive them
- comply with applicable legal and regulatory requirements
Sharing Your Information
We may share information where reasonably necessary with service providers that help us operate TABA Living, including:
- payment processors
- delivery and courier providers
- website hosting and ecommerce providers
- email and customer communication platforms
- analytics and advertising providers
- professional advisers or authorities where required by law
We do not sell your personal information to third parties.
Cookies & Analytics
Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site and measure or improve advertising performance.
You may be able to manage cookies through your browser or device settings, although disabling certain cookies may affect website functionality.
Protecting Your Information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
No method of transmitting or storing information online is completely risk-free, but we use appropriate systems and service providers to help protect the information entrusted to us.
Accessing or Correcting Your Information
If you would like to request access to personal information we hold about you, correct your details, or raise a privacy concern, please contact us through our Contact Us page or at:
info@tabaliving.com.au
We may update this Privacy Policy when our business, website or legal obligations change. The latest version will always be published on this page.
Returns, Exchanges & Refund Policy
We want you to feel confident when purchasing from TABA Living. Please review our policy carefully before completing your order.
Change of Mind
We do not offer refunds for change-of-mind purchases.
However, we are happy to offer an exchange or store credit within 30 days of delivery where the product:
- is unused
- has not been opened
- remains in its original packaging
- is in its original saleable condition
- is returned with proof of purchase
Customers are responsible for return shipping costs for change-of-mind exchanges or store credit.
Original shipping charges are non-refundable for change-of-mind returns.
We recommend using a tracked delivery method when returning an item, as TABA Living cannot be responsible for parcels lost in transit before reaching us.
Opened or Used Products
For change-of-mind requests, products that have been opened, used, damaged after delivery, or returned without their original packaging are not eligible for exchange or store credit.
Please inspect your order carefully when it arrives and contact us promptly if there is a problem.
Faulty, Damaged or Incorrect Products
Our change-of-mind policy does not limit any rights you may have under the Australian Consumer Law.
If your product arrives faulty, damaged, unsafe, materially different from its description, or you receive an incorrect product, please contact us with your order details and photographs or other relevant information where appropriate.
Depending on the circumstances and your rights under Australian Consumer Law, an appropriate remedy may include a repair, replacement or refund.
Please contact us before returning a faulty or incorrect product so we can provide the appropriate instructions.
Exchanges
Once we receive and inspect an eligible change-of-mind return, we will arrange your approved exchange or issue store credit.
If exchanging for a different product, any difference in price will need to be paid before the replacement is dispatched.
Additional shipping charges may apply to sending the replacement product.
Store Credit
Approved store credit will be issued for the value of the eligible returned item and can be used towards a future TABA Living purchase.
Store credit is not redeemable for cash.
How to Request a Return or Exchange
To request an exchange, store credit or assistance with a faulty product, contact us within the applicable period and provide:
- your name
- order number
- product purchased
- reason for your request
- photographs where the product is faulty or damaged
Contact:
info@tabaliving.com.au
Please do not return an item before receiving return instructions from TABA Living.
Questions?
If you have any questions about an order, our policies or TABA Living, please get in touch through our Contact Us page.
TABA Living
Part of TABA & Co.
Bring Barakah Into Everyday Life.